Our Solutions + Your Branding
GET CONNECTED WITH YOUR GUESTS
Hotels are constantly struggling to find effective means to control costs while maximizing the guest experience. Minute changes to room service menus or welcome packages in addition to the frequent replacement of printed materials incur costly printing costs each time they are stained or damaged. Daily housekeeping in a room adds a substantial layer of costs – both in labour, laundry as well as restocking of consumables such as toiletries. Every time a guest cancels housekeeping – a substantial saving is achieved.
Reaching out to guests to notify them promotions can also be challenging. For example, if the hotel restaurant is empty, or going to offer a one-time special buffet, how does the hotel cost effectively notify the guest and then have the flexibility to change or retract the offer within a few days? How can they reach guests to come downstairs for 2 for 1 appetisers when the hotel bar is unexpectedly empty?
The Guest Connect software is an interactive, application which replaces the traditional guest welcome pack with up-to-date, live destination information. Guest Connect enables guests to purchase in-room dining, shop for products both internally and externally to the hotel, book spa treatments, interact with hotel staff and access local information. Content is controlled through a cloud-based management system, which allows content changes to be made instantly by the hotel and enables two-way messaging with guests. Hotels can inform guests regarding hotel amenities as well as instantaneously offer promotions to its hotel guests. A dedicated cancel housekeeping button increases overall postponed housekeeping rates – thereby decreasing costs. The platform offers an additional means for guests to order room service – increasing room service order frequencies and easing time consuming staffing/guest interaction. The platform is designed to answer as many questions that the guest may have – reducing time front desk staff spends answering common questions.
Touch of a Button
Give your guests direct access to all of your hotel’s services and offers, right from their own room.
Provide easy purchasing options to your guests with user friendly room service ordering and other hotel facilities ordering options such as spa treatments or car rentals.
Several Options are available – delivered through the existing guest room television, an in room Tablet, or downloadable to the Guest’s own devices.
Best in Class
Staying connected allows you to better serve your guests. Text, push alert & live chat agent functions available.
Imagine being able to put your entire range of guest services offerings, right at the fingertips of your hotel guests.
Fully Customizable App Interface
MULTIPLE FEATURES FOR YOUR GUESTS
WE USE EXISTING TELEVISIONS IN ROOMS TO MAKE THEM SMART, NO NEED TO UPGRADE
GuestConnect is Direct2Guests’ software application that offers seamless integration with hotel services and sought after local insider information.
This application can be accessed through in rooms televisions, dedicated in-room tablets or through a downloadable mobile application. Content includes such things as detailed hotel information and room service ordering – accessible by guests in the comfort of their room. Hotel guests enjoy the benefit of having hotel service information, local information and attractions integrated into one easy platform, while the hotel benefits from improved guest service satisfaction, increased hotel revenue and lower costs.