Our Solutions + Your Branding
GET CONNECTED WITH YOUR GUESTS

The Challenge

Hotels are constantly struggling to find effective means to control costs while maximizing the guest experience.  Minute changes to room service menus or welcome packages in addition to the frequent replacement of printed materials incur costly printing costs each time they are stained or damaged.  Daily housekeeping in a room adds a substantial layer of costs – both in labour, laundry as well as restocking of consumables such as toiletries. Every time a guest cancels housekeeping – a substantial saving is achieved.

Reaching out to guests to notify them promotions can also be challenging.  For example, if the hotel restaurant is empty, or going to offer a one-time special buffet, how does the hotel cost effectively notify the guest and then have the flexibility to change or retract the offer within a few days?  How can they reach guests to come downstairs for 2 for 1 appetisers when the hotel bar is unexpectedly empty?

The Solution

The Guest Connect software is an interactive, application which replaces the traditional guest welcome pack with up-to-date, live destination information. Guest Connect enables guests to purchase in-room dining, shop for products both internally and externally to the hotel, book spa treatments, interact with hotel staff and access local information.  Content is controlled through a cloud-based management system, which allows content changes to be made instantly by the hotel and enables two-way messaging with guests.  Hotels can inform guests regarding hotel amenities as well as instantaneously offer promotions to its hotel guests.  A dedicated cancel housekeeping button increases overall postponed housekeeping rates – thereby decreasing costs.  The platform offers an additional means for guests to order room service – increasing room service order frequencies and easing time consuming staffing/guest interaction.   The platform is designed to answer as many questions that the guest may have – reducing time front desk staff spends answering common questions.

icon2_direct2guests

Guest Access

Touch of a Button

Give your guests direct access to all of your hotel’s services and offers, right from their own room.

icon1_direct2guests

Incentives

Services Plus

Provide easy purchasing options to your guests with user friendly room service ordering and other hotel facilities ordering options such as spa treatments or car rentals.

icon3_direct2guests

Devices

Multiple Options

Several Options are available – delivered through the existing guest room television, an in room Tablet, or downloadable to the Guest’s own devices.

icon4_direct2guests

Customer Service

Best in Class

Staying connected allows you to better serve your guests. Text, push alert & live chat agent functions available.

Imagine being able to put your entire range of guest services offerings, right at the fingertips of your hotel guests.

Fully Customizable App Interface
MULTIPLE FEATURES FOR YOUR GUESTS

null

About the Hotel

About the Hotel

Imagine being able to put your entire range of guest services offerings, right at the fingertips of your hotel guests.

null

Places Nearby

Places Nearby

Allows guests to become aware of local entertainment, activities and venues.

null

In Room Dining

In Room Dining

Showcases the in-room dining options, allowing direct ordering of menu items.

null

Television Channels

Television Channels

Drop your existing cable content provider and use our television cable content – resulting in additional savings to your hotel!

null

Front Desk

Front Desk

Allows the guest to communicate via text message directly with the hotel front staff.

null

Services

Services

This customized tab showcases the services and amenities available at the hotel - ranging from booking a spa time to asking for concierge assistance.

null

Special Offers

Special Offers

This allows the hotel to showcase any current promotions that they are offering. The content for this, like other tabs, is easily updated by the hotel themselves.

Technology Options
WE USE EXISTING TELEVISIONS IN ROOMS TO MAKE THEM SMART, NO NEED TO UPGRADE

  • Guests get easy access to information regarding hotel amenities, booking services, communicating with staff, ordering room service and much more.
  • Guests get access to an exclusive Direct2Guests guide to local entertainment and services.
  • One source for accessing hotel information and booking hotel amenities.
  • Special promotions from local merchants.
  • Superior local television content.
  • Replace the costly printed promotional materials in rooms that need to be updated periodically.
  • Can be fully tailored to suit hotel amenities and adhere to hotel brand guidelines.
  • Greets hotel guest by name upon check in.
  • Guest satisfaction questionnaires available prior to check-out, encouraging a high percentage of feedback.
  • The back-end management system can be accessed from anywhere and content changes are instant.
  • Tiered security access.
  • Extensive database and range of broadcast television channels.
  • Provides guests with access to a wide range of content for internal and external products, services and information. Creates the ability to conduct last minute and temporary promotions.
  • Powerful reporting tool to record guest requirements and measure popular products and facilities.
  • Supported by a robust web-based app management system which includes messaging and alerts, content management and reporting.
  •  Access to personalized products and service suggestions for users.
  • Direct advertising to preferred customers.
  • Increased sales and excellent return on advertising investment dollar through targeted placements.
  • Access to detailed demographics and shopping habit information.
  • Participation in joint promotions.

GUEST CONNECT

GuestConnect is Direct2Guests’ software application that offers seamless integration with hotel services and sought after local insider information.

This application can be accessed through in rooms televisions, dedicated in-room tablets or through a downloadable mobile application. Content includes such things as detailed hotel information and room service ordering – accessible by guests in the comfort of their room. Hotel guests enjoy the benefit of having hotel service information, local information and attractions integrated into one easy platform, while the hotel benefits from improved guest service satisfaction, increased hotel revenue and lower costs.


CONCIERGE AT YOUR FINGERTIPS

  • Brand Loyalty

    Encourages guests to make repeat bookings.

  • Multilingual

    Breaks down communication barriers.

  • Group-wide Communication

    Communicate promotions to all guests within the hotel group.

  • Optional Integration

    Ability to integrate with your hotel POS

  • Marketing Tool

    Allows hotel brand to capture key data from guests.

  • Content Management

    A single cloud-based management platform.

  • Management Application

    Fully customized user interface and user-flow in accordance to hotel’s brand guidelines.

Hotel guests enjoy the benefit of having a direct link to hotel services & local information all integrated into one easy to use platform!